BOOKING & FAQS
Know what happens next.
Clear route details, an agreed price and payment before service.
How booking works
- Estimate: calculate the full round trip from Battle Creek.
- Review: confirm availability, addresses, shipment details and the final price.
- Pay: pay the approved total in full before service.
- Confirm: receive route confirmation before pickup.
Calculate an estimate and submit a route request. Save your private status link to check approval and pay. Payment is required before confirmation. Email and text alerts are not enabled.
Call to discuss your route
Monday–Friday, 8 a.m.–5 p.m. ET. Route availability is confirmed separately.
What is the minimum price?
Documents start at $35, small medical supplies at $45, and scheduled routes at $65 per run. These are minimums, not flat prices. Estimates include all round-trip miles, time, stops, entered expenses and a processing allowance. No tax is added.
Does the estimate include mileage?
Yes. Enter the complete pickup and delivery addresses in order. The calculator estimates all driving miles from dispatch to pickup, through each delivery and back. Check the matched addresses; mileage and driving times are estimates.
Is there a separate processing surcharge?
The calculator includes a payment-processing allowance in the estimated total. It does not add a separate card surcharge.
Can I pay after delivery?
No. Full payment is required at booking, before dispatch or pickup. Unpaid, failed or pending payments do not confirm a booking.
Can I book same-day or urgent delivery?
Urgent work requires a separate availability and pricing review. The website does not guarantee same-day service.
What if the route changes or I need to cancel?
Changes must be reviewed before service. Cancellation and refund terms will be provided before any payment is requested.
Can you carry specimens or prescriptions?
No. Our current scope is sealed documents and small, nonhazardous supplies. Specimens and medications are not accepted.
Does calculating an estimate notify North Star?
Calculating alone does not submit a request. Use Request this route after calculating, then save your private status link. Contact us for urgent requests.